Recognising the skills of mSupply users worldwide: Introducing the mSupply International Accreditation System

DTAC has officially launched the mSupply International Accreditation System, a multi-level
online course for mastering the skills of mSupply.

Since the course opened a fortnight ago, almost 300 users from 50 countries around the
world have signed up to strengthen their supply chain management skills.

Ten mSupply champions from Myanmar, Nigeria, Samoa, Sierra Leone and Timor-Leste have already passed the accreditation examinations for the first three levels of the mSupply Desktop course.

This means they have mastered specific mSupply competencies related to ordering and receiving stock, processing requisitions from customers, and key inventory management
tasks including stocktakes.

From three different continents, these individuals can be confident their skills in these areas
are comparable to their international colleagues.

More than 80% of users have also elected to be listed on a public register of accredited
mSupply users. The public register will allow anyone to search for a user who meets certain

For example, if a Pacific Island country determines it needs mSupply refresher training in
procurement tasks, they could use the public register to find someone in the Indo-Pacific
region who is accredited at Level 4 or above, and engage them to run the training.

We see this as an important opportunity to support regional peer-to-peer collaboration that
acknowledges local expertise. We hope this will also create career opportunities for our
colleagues in low- to middle-income countries in a standardised and equitable manner.

The public register is currently in production and will be available soon.

For any questions or feedback about the mSupply International Accreditation System,
please email More levels are currently being produced and will
be released progressively throughout the year.

Introducing DTAC: Strengthening Health Supply Chains in the Indo-Pacific Region

The mSupply Foundation (TMF) is excited to announce the launch of the Indo-Pacific Health & Supply Chain Data & Technical Assistance Centre (DTAC).

With initial funding from the New Zealand Ministry of Foreign Affairs and Trade (MFAT), the project aims to improve access to essential medicines and will support long-term health system development in the wider Indo-Pacific region. MFAT’s funding will support initial implementation in 6 Polynesian countries – Cook Islands, Niue, Samoa, Tokelau, Tonga and Tuvalu – until 2025.

Working in close collaboration with local staff, DTAC will support partner countries in setting, meeting and surpassing minimum regional standards in essential medicines access, health supply chains and associated digital health systems.

All in-country services provided by DTAC will be provided free, including deployments of mSupply and Tupaia, training sessions, procurement and warehousing reviews, annual quantification assistance, and support for basic auditing and research. DTAC will also provide support, system integrations or maintenance where requested to other digital systems, with particular experience in supporting and implementing DHIS2.

Importantly, the Centre has been designed with a strong focus on capacity-building, aiming to build a peer-to-peer network of local mSupply experts and skilled staff capable of maintaining health supply chains across the region. We envision a future in which technical capacity needs can be met by south-south collaboration between partner countries – this is a model we have demonstrated as recently as last year, when Agusto dos Santos (Timor-Leste) led the roll-out of mSupply Mobile in Solomon Islands (link).

DTAC will additionally aim to foster closer collaboration between countries on medicines quality assurance, identification and prequalification of suppliers, sharing of price information, clinical pharmacy training tools, research and IT capacity. This will be supported through the further development of mSupply’s ‘Supplier Hub’ module. The Supplier Hub expands on mSupply’s existing tender module and will allow countries to post tenders, receive bids and manage quality assurance documentation. Suppliers will be able to post price catalogues and availability data for emergency supplies, maintain a single repository of quality assurance documentation and submit bids in a standardised format amongst all participating countries.

In addition to individual country support, the DTAC is also developing broader global initiatives including a 7-level accreditation system recognising the skills of international mSupply users and providing a structured learning system for mastering mSupply, which is now used in more than 30 countries worldwide. We expect to launch the mSupply accreditation system in 2020.

We see DTAC as an important long-term facility supporting access to essential medicines in the Indo-Pacific region and hope to see its services expanded to more countries in the near future.

For more information, please contact:

Emily Porrello
Michael Nunan
Craig Drown